DMA utilizes a proven Professional Services Implementation Methodology that includes five phases, beginning with analysis and design. Through analysis and design, DMA explores a company’s current business practices in relation to its software capabilities and then proposes a detailed, achievable plan for aligning software with best practices and to reach business objectives. DMA ensures an optimal alignment of requirements with resources—resulting in quality implementation and control of project budget and expenses.

 

In development and configuration, DMA documents all solution requirements to support expected results, including configuration, reports, interfaces and software modifications. We deliver project design documents, designation of task ownership, specified interface design, software modification specifications and a detailed test plan. DMA’s development and configuration phase gives clients clear definition of project scope—to ensure delivery to stated objectives. 

 

DMA’s implementation is the process of coordinating a User Acceptance Test (UAT) plan and objectives, implementing controlled and scalable pilot environments and ensuring continued operations for the client. We deliver tailored training and education materials, the UAT lab environment and UAT test scripts to achieve objectives. At DMA, tight control of the implementation and testing process mitigates the risk of business disruption and ensures quality. 

 

Through deployment, DMA can package an entire solution for production readiness, including software, process change, integration, data, documentation and training. Ensuring consumer objectives are met, we conduct integration tests and track issues, validate solutions against customer objectives, initiate a controlled live state and provide a way to measure results against document objectives.

 

DMA’s customer service team evaluates solutions to ensure objectives are met and results are achieved. Providing help every step of the way, we empower customers to take ownership of their own production environments for better results.